Drinking water quality
We use the same water today that was on the planet billions of years ago – it just gets recycled.
![Kettle](/media/5615/kettle.jpg)
Taste or unusual smells
You may not notice, but every water supply has its own distinct taste due to its chemical composition.
![Hand filling up glass](/media/5617/glass.jpg)
My water looks unusual
Making sure water is wholesome and acceptable to consumers in terms of its appearance.
![Dishes](/media/5613/dishes.jpg)
How hard is my water?
'Hard' water has lots of calcium in it – the more it contains, the harder the water is, it doesn't affect drinking water quality.
![Hand filling up glass](/media/5616/hand-glass.jpg)
Stagnant water advice
Stagnant water can be harmful. If you’re reopening your business, read the following water hygiene information first.
![Girl with glass of water](/media/5618/girl.jpg)
How much chlorine is in my water?
Find out how we use chlorine in the water treatment process to make it clean and safe to drink.
![Who's responsible?](/media/5622/responsability.jpg)
Is there any lead in my water?
Find out why lead in water is harmful, whether your property has lead pipes, and what you can do about it.
![Water testing](/media/5614/watertesting.jpg)
Our drinking water standards
It's our duty to ensure a wholesome supply of drinking water for our customers.
![Water saving home visit](/media/5621/watervisit.jpg)
How we keep your pipes clean
Sometimes we move water through our pipes quickly to remove built up sediment - we call this process flushing.