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Retailer engagement policies

Follow the links below for information about our policies and forms.

If you'd like to see details of the RWG Good Practice Guides for Return to Sewer Allowance, Leakage and Data Logging, please visit MOSL's website. 

 

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Information

RWG Good Practice Adoption

These are the RWG Good Practice Guides that have been adopted by Southern Water so far.

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Gap Site Incentive Scheme

April 2022

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Leakage Good Practice Guide

August 2023

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Policy documents

Guaranteed Standards Scheme

Non-household customers

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Case Rejection Scenarios

February 2020

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Site Specific Arrangement

April 2023

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Dealing with Sensitive Sites and Other Non-household Customers

April 2023

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Non-return to Sewer

Non-household policy

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Logger Request Application Policy

April 2019

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Out of Market Settlement Retailer Policy

August 2023

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Meter Accuracy Test Policy

1 April 2019

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