Latest news

We've resolved issues at our Eastling water site in Kent following a power failure but will continue to monitor the situation.

Former Water UK Senior Policy Adviser Dr Jim Marshall has been awarded the Order of the British Empire (OBE) for services to the water sector.

Environmental Performance Assessment 2019

In August we announced the possible need for a drought permit for the River Test to allow us to continue abstracting water to supply our customers while protecting the river and environment.

Southern Water has reported an 18% drop in written billing complaints since April as part of our Customer Service Improvement programme.

Dr Toby Willison the former Acting Chief Executive and Executive Director of Operations at the Environment Agency, is joining Southern Water as Natural Capital and Environment Director.

Southern Water has announced a comprehensive plan that demonstrates its commitment to reducing pollution incidents and helping to improve the environment.

We’d like to let customers in the ME7 area know that traffic management will be in place in Gads Hill, Gillingham, from this morning and next week so we can safely repair a burst water main.

Thank you to all customers who have continued to be considerate with their water usage over this past week in extremely hot conditions.

Flows in the River Test, in Southampton, Hampshire, are falling and current forecasting shows that we may need to apply for a drought permit by the start of September, if hot and dry weather continues in August.