Policies and standards

We are committed to increasing biodiversity value and recognise our reliance on the natural environment to deliver our core services.

Reducing carbon emissions as part of our purpose to protect and enhance the environment, by reaching net zero for operational emissions by 2030.

We want to create a resilient future for all our customers in the South East. The environment, and our role in protecting and enhancing it, are at the heart of this.

We created our social media channels for a wide audience, to provide help, support, information and ideas for our customers.

We are committed to protecting the environment - plastics pose a global threat to the marine environment and to our region generally.

We believe that lobbying is a normal and useful part of the process of legislation as long as it complies with all legal requirements.

Southern Water’s management is committed to developing and delivering this Corporate Responsibility Policy.

Everyone at Southern Water deserves a great place to work, where we succeed together, do the right thing and always improve.

Our sustainable and ethical trading policy expands on commitments in our existing Corporate Responsibility Policy.

We like to help the communities we serve and happily receive requests every year for donations, sponsorship and support from organisations, community groups and individuals.

We choose to consciously recognise and value our differences, ensuring all our people feel they belong and that we succeed together.

Updated May 2019: We work hard to ensure that all our customers receive the best service we can provide.

We are committed to supporting and making a positive difference to the communities we serve by behaving in a socially responsible manner.

The Executive Management Team collectively promotes the implementation of this policy and monitors the company’s performance.

We support the market to deliver water resource management plan solutions which help the company meet its supply duty.

We’re proud to provide essential water and wastewater services to 4.6 million customers across Kent, Sussex, Hampshire and the Isle of Wight.

We oppose all violence, if any incident or allegation is raised within Southern Water there will be a fair and impartial investigation that protects the rights of all parties.

We are committed to a fair, consistent and proportionate approach to enforcement of relevant legislation to ensure that action is taken to secure compliance. 

This customer charter emphasises our commitment to our household customers. It details the minimum standards of service you can expect in our main areas of business.​

Asset strategy and planning based on a set of eight policy statements aligned to corporate objectives that reflect company role, purpose and vision.