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In spring 2021 Southern Water set up a new community grant and customer hardship fund with a £500,000 pot.

The water company received 65 applications – 5 of which were from charities based on The Isle of Wight.

In spring 2021 Southern Water set up a new community grant and customer hardship fund with a £500,000 pot.

The water company received 65 applications – 16 of which were from charities based in Hampshire.

We are heartened to see our water complaints fall by 37% in the year to April 2021. We recognise our wastewater complaints and first contact resolution still have a long way to go to meet our customers’ expectations and we are determined to keep improving. 

We take all concerns raised with us about the performance of our network very seriously. Anyone attending this event can be reassured we hear their concerns and are working hard to improve our performance, with our customers and the environment at the heart of all we do.

We take all customer feedback about the performance of our network very seriously and are committed to protecting the environment in which we operate – we are listening to the concerns being raised at this protest, and urge customers to continue to voice their points of view to support change.

We responded to a series of reports from the public to the Environment Agency throughout Friday night alleging sewage in the sea around Hayling Island and Pagham.

Environmental not-for-profit City to Sea launches a new education programme ‘Rethink Water’ to guide students on how to save water and protect the environment.

With a near £2 billion spend on wastewater infrastructure and environmental protection and enhancement, we believe our work is prioritising the needs of customers, protecting the environment and boosting local economies around our 700 miles of coastline.

We take all the concerns about the performance of all our works very seriously and are committed to protecting the environment in which we operate, which is no more than our customers expect.

We are listening to the concerns being raised and working to ensure their concerns are met.

As a result of storm damage, pumps at our Broadstairs Wastewater Pumping Station failed for a short period of time this morning.