Retailer portal help guide

Reset password

For Non Admin users

To reset your password please request a reset from your admin user for your company. If you do not know who your administrator is please email: [email protected].

For Admin users

Please contact the Wholesale Services Team and we will assist:

Tel: 0330 303 1272

Email: [email protected]

 

Require access

If your company is already registered with Southern Water – Please request access from your admin user. If you do not know who your administrator is please email: [email protected].

If your company is not registered as a retailer with Southern Water – It is likely that you or your company will need to go through the Southern Water on-boarding process. Please send an email to: [email protected].

To help us respond promptly please include the following information:

• Type 'Retailer registration request - [retailer name]' in the subject line of your email
• Your contact details

One of our relationship managers will contact you to discuss your requirements.

 

If you are unable to submit a form

If you've read the FAQs and still have a query, please complete our Retailer Portal Issues form and we'll respond to your query.