Our Business Plan 2025–30

More than 25,000 customers spent over 8,000 hours telling us what they think to help us develop it. They told us they wanted us to continue providing clean, wholesome, safe drinking water now and into the future; reduce leakage; prevent pollutions and flooding and reduce our use of storm overflows while increasing the support we provide to customers in the most vulnerable circumstances.

They were also clear on how we should do things – using new technology and nature-based solutions where we can, collaborating with community partners and showing leadership on key environmental issues.

Here’s a short summary of our plan  

You can also read the full suite of documents submitted to our regulator below:

Other useful information 

Your water, your say
Draft proposal plans for providing water and wastewater services form 2025–30. A chance for our customers to ask us questions.
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Our commitment on executive pay and dividends
Within our Business Plan 2025–30 we have made commitments to link executive pay and the payment of shareholder dividends to stretching customer and environmental targets set by our regulator.
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