Online application FAQs

Setting up your GetConnected account is easy. Please follow our step-by-step guide.

GetConnected will provide you with your own personalised dashboard to support you with managing and tracking the progress of your applications. It streamlines the process, simplifies the way you interact with us and enables you to have direct contact with our team to support you with any queries. Please follow our step-by-step guide.

There are 15 sections you need to complete to apply. Before you get started, please check the following:

• Check your property or development is in our supply area- Area-of-operation. Important: Check for both water and wastewater as we may not supply you with both.
• Most applications require a fee to be paid before we can process your application, you can review our Connection- charging-arrangements
• Most applications require site drawings and plans – check the webpage for required service, so you know exactly what you need to have handy. 

Please follow our step-by-step guide.

GetConnected is supported on Microsoft and Apple laptops and on iPad, iPhone, Microsoft smartphones and tablets. It is supported by a wide range of browsers – Safari, Google Chrome, Microsoft Edge and Firefox.

Yes, you can by creating your business account in GetConnected. Your team can work together on the same application end-to-end. You will need to nominate Company Admin, who will be able to approve or remove business users. Technical engineer, admin, director, site manager – you can now all make and track applications, submit information and respond to queries on one shared application dashboard using you desktop, tablet or mobile.

Here is a few simple steps, explaining how you can setup a Business Account. 

Here is a step-by-step guide on how you can request access to your existing business account.