LandSearch
LandSearch can provide drainage and water searches for residential and commercial property, as well as sewer and water maps.
Drainage and water searches
- CON29DW Residential for residential (household) properties
- CON29DW Commercial (non-household) properties
- A four-hour Swift drainage and water search
Requesting drainage or water searches
Sewer and water maps
The maps identify the location and size of known public sewers and water mains in the locality of the property or land.
Request a map online using digdat®, or arrange an appointment to view at our Durrington office in Worthing.
Maps can be requested online, by post or can be viewed by appointment at our Durrington office.
Find out about requesting a map
Our prices
Drainage and water searches
CON29DW enquiry
Prices with effect from 3 January 2023:
| CON29DW Residential | Price (exc. VAT) |
Price (inc. VAT) |
|---|---|---|
| CommercialDW Electronic (5 day) | £44.20 | £53.04 |
| CommercialDW Swift (4 hour) | £64.93 | £77.92 |
| CON29DW BACs (5-day) | £51.12 | £61.34 |
| CON29DW Commercial | ||
| CommercialDW (5 day) | £109.14 | £130.97 |
| CommercialDW (4 hour) | £132.63 | £159.16 |
Sewer and water maps
|
Asset Plan Size |
Single |
Single Price (exc. VAT) |
|
A4 |
water OR sewer |
£28.55 |
|
A3 |
water OR sewer |
£33.55 |
|
A2 |
water OR sewer |
£44.05 |
|
A1 |
water OR sewer |
£53.55 |
|
A0 |
water OR sewer |
£63.55 |
|
Asset Plan Size |
Dual |
Dual Price (exc. VAT) |
|
A4 |
water and sewer |
£37.39 |
|
A3 |
water and sewer |
£44.05 |
|
A2 |
water and sewer |
£57.38 |
|
A1 |
water and sewer |
£70.72 |
|
A0 |
water and sewer |
£84.05 |
Drainage and water search enquiries
Contact us
The contact details below are only to be used for enquiries regarding our drainage and water searches.
If you've any other type of enquiry please use our main contact us page. Please email your query to [email protected]
Write to us
LandSearch
Southern Water
Southern House
Yeoman Rd
Worthing
BN13 3NX
Complaints Procedure
When we get it wrong
You deserve the highest standard of service from us, but sometimes we make mistakes. If we do, please let us know and we will investigate and review your concerns.
Whilst we always try to resolve all complaints straight away, if this is not possible and you are not happy with the course of action taken by us, you can ask us to escalate the issue internally or take your complaint to an independent third party.
How you contact us
1. Email us at [email protected]
2. Write to us at LandSearch, Southern Water Services, Southern House, Yeoman Road, Worthing, West Sussex, BN13 3NX.
What you can expect
You will receive a full, fair and courteous response from someone who can effectively deal with your problem. If we can remedy the problem straight away we will do it but if we cannot immediately resolve your problem we will keep you informed of actions being taken.
The process
We will try to resolve any telephone contact or complaint at the time of the call, however, if that isn't possible, we will take the details of your complaint and we will investigate and get back to you within 5 working days.
We will respond to written complaints within 5 working days of the date received, but we will always aim to respond more quickly. Depending on the scale of investigation required, we will keep you informed of the progress and update you with new timescales if necessary.
If you are still not satisfied with our response or action we will refer the matter to a Senior Manager for resolution. At your request we will liaise with a third party representative acting on your behalf.
Our commitment to you
If we find your complaint to be justified, or we have made any errors that substantially change the outcome in your search result, we will refund the search fee. We will also provide you with a revised search and undertake the necessary action to put things right as soon as practically possible. You will be kept informed of the progress of any action required.
If you remain dissatisfied
While we aim to resolve your complaint first time, in the event that we are unable to resolve the issue to your satisfaction, ultimately you can contact a third party. Please make sure that you have followed the process above first, if not, your complaint will be passed back to us.
If you are not satisfied with our final response, or if we exceed the response timescales, you may refer the complaint to The Property Ombudsman Scheme (TPOS):
The Property Ombudsman scheme, Milford House, 43-55 Milford Street, Salisbury SP1 2BP
Telephone: 01722 333306
Fax: 01722 332296
Website: www.tpos.co.uk
Email: [email protected]