If you have a blocked drain and/or wastewater flooding the action will depend on whether it is caused by a problem with the public sewers or a problem on your private household system.
If you suspect you have a blocked drain then, if possible, check to see if the nearest manhole is blocked or contact your neighbour to see if they have the same problem.
If they have or if the manhole is blocked, call us immediately on 0330 303 0368 (calls charged at local rate). The age of your property would be useful information for us.
If it is a problem with the private drains or sewers serving your property, you will need to contact a private drainage contractor. If in doubt, call us and our specialist advisors will be able to give you advice on what to do.
In all cases:
- Wash and treat footwear with a mild disinfectant
- Keep children and pets out of the contaminated area
- Wear rubber gloves when clearing up and look out for sharp objects
- Always wash your hands
- In the unlikely event of feeling unwell, contact your GP
- Call an electrician to check flooded circuits or equipment.
If the flooding is caused by a problem on our sewerage network, we will
- Carry out an initial external clean-up where possible within 12 hours for internal flooding and 24 hours for external flooding
- This includes removing excess liquid, cleaning debris, applying household disinfectant – this will remove all traces of bacteria within 24 to 48 hours
- Clear gardens of water and debris. (Bacteria are best killed by natural exposure to the sunlight’s ultra violet radiation)
- Clean and disinfect hard surfaces such as paths and drives.
Many blocked drains and flooding are caused by blockages. Most wastewater pipes are only 100mm (four inches) in diameter and are not designed to carry anything other than wastewater and bio-degradable products like toilet paper.
You can help avoid wastewater flooding by not putting unsuitable items in toilets and drains. Our Bag it and Bin It page provides more details.