Drinking water quality

We use the same water today that was on the planet billions of years ago – it just gets recycled.

Drinking water in garden

About your water

We use the same water today that was on the planet billions of years ago – it just gets recycled.

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Sink

Water hardness

'Hard' water is water with a lot of calcium in it – the more it contains, the harder the water is. This does not affect drinking water quality.

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water samples

Water quality standards

Drinking water in the South East mainly comes from rainwater. When it rains, water flows into streams, rivers, lakes and reservoirs – this is called 'surface water'.

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Re-opening: protect your water hygiene

Stagnant water can be harmful. If you’re reopening your business, read the following water hygiene information first.

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Water flowing

How we treat water

To provide water that's good for you, we have to meet the drinking water quality standards set by the Water Supply (Water Quality) Regulations.

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Lady filling kettle

Issues with your water's taste or smell

You may not notice, but every water supply has its own distinct taste due to its chemical composition.

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glass of water

Issues with your water's colour

As well as making sure water is wholesome, water companies also have to consider if drinking water is acceptable to consumers in terms of its appearance.

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Girl and glass of water

Chlorine in water

Find out how we use chlorine to make water safe to drink.

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reponsiblity

Lead in water

Find out why lead in water is harmful, whether your property has lead pipes, and what you can do about it.

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Water saving visit

Cleaning your pipes

Our process for flushing sediment from the system.

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