Wastewater-only bills

Your water might be supplied by a separate company. If so, we'll only bill you for wastewater.

For more information on who supplies your water and wastewater services, please use our postcode checker or see our area of operation map at the bottom of the page.

For more about our wastewater charges and details on the other water suppliers in our area, please see below:

Affinity Water

We share around 70,000 customers with Affinity Water in the Folkestone and Dover area.

The following information will help customers who receive water supply charges from Affinity Water and wastewater charges from us.

Why do I receive bills from two water companies?

You receive two bills because the water and wastewater services to your property are supplied by two different companies, Affinity Water for water services and Southern Water for wastewater services.

Affinity Water provides us with all the information we need to bill your metered wastewater charges.

If my water company installs a meter, how will this affect my wastewater charges?

Your water company will provide us with the meter details and we'll base our charges on the readings provided.

We can't meter the water that returns to the sewer for treatment because not all the water you use returns to the sewer. We've assessed the typical percentage return as 92.5% and so we bill based on a 'standard return to sewer' of this amount.

This means that for every 100 cubic metres supplied, we'll bill for 92.5 cubic metre.

Who should I contact if I've a problem with the meter or the meter readings look high?

Please contact Affinity Water. If there are any problems with the meter that requires a change to your bill, we will be notified automatically.

How do you charge if I cannot have a meter?

If it's not possible to meter your water supply, you will switch from paying unmetered charges to paying assessed charges. These are calculated in various ways, for example the number of bedrooms in your home or on single occupancy.

Where a wastewater-only customer is placed on an assessed measured charge for water services, we'll also switch that customer to assessed wastewater charges.

In this situation, we use Affinity Water's method of assessment to calculate our wastewater charges.

Each independent water company has its own method of calculating assessed measured charges and therefore our wastewater charges reflect those differences.

If the number of occupants in your property changes, please contact Affinity Water, who'll inform us.

The table below shows our charges for 2020-21 for your area.

Assessed charges

Number of occupants Charges for year
(not including Surface Water and highway drainage charge)
Charges for year
(including Surface Water and highway drainage charge)
1 £137.78 £169.41
2 £229.68 £261.31
3 £329.58 £361.21
4 £429.48 £461.11

Our metered and unmetered charges

Bournemouth Water

We share around 30,000 customers with Bournemouth Water in Lymington and New Milton, near Southampton.

The following information is designed to help customers who receive water supply charges from Bournemouth Water and wastewater charges from us.

Why do I receive bills from two water companies?

You receive two bills because the water and wastewater services to your property are supplied by two different companies, Bournemouth Water for water services and Southern Water for wastewater services.

Bournemouth Water provides us with all the information we need to bill your metered wastewater charges.

If my water company installs a meter, how will this affect my wastewater charges?

Your water company will provide us with the meter details and we'll base our charges on the readings provided.

We can't meter the water that returns to the sewer for treatment because not all the water you use returns to the sewer. We've assessed the typical percentage return as 92.5% and so we bill based on a 'standard return to sewer' of this amount.

This means that for every 100 cubic metres supplied, we'll bill for 92.5 cubic metres.

Who should I contact if I've a problem with the meter or the meter readings look high?

Please contact Bournemouth Water.

If there are any problems with the meter that requires a change to your bill, we'll be notified automatically.

How do you charge if I cannot have a meter?

If it's not possible to meter your water supply, you will switch from paying unmetered charges to paying assessed charges. These are calculated in various ways, for example the number of bedrooms in your home, or on single occupancy.

Where a wastewater-only customer is placed on an assessed measured charge for water services, we'll also switch that customer to assessed wastewater charges.

In this situation, we use Bournemouth Water's method of assessment to calculate our wastewater charges.

Each independent water company has its own method of calculating assessed measured charges and therefore our wastewater charges reflect those differences.

If the number of occupants in your property changes, please contact Bournemouth Water, who'll inform us.

The table below shows our charges for 2020-21 for your area.

Assessed charges

Number of occupants Charges for year
(not including Surface Water and highway drainage charge)
Charges for year
(including Surface Water and highway drainage charge)
1 £127.79 £159.42
2 £211.70 £243.33
3 £247.67 £279.30
4 £275.64 £307.27
5 £313.60 £345.23

Our metered and unmetered charges

Cholderton and District Water

We share around 500 customers with Cholderton Water in Shipton Bellinger, near Andover.

The following information is designed to help customers who receive water supply charges from Cholderton and District Water and wastewater charges from us.

Why do I receive bills from two water companies?

You receive two bills because the water and wastewater services to your property are supplied by two different companies, Cholderton and District Water for water services and Southern Water for wastewater services.

Cholderton and District Water provides us with all the information we need to bill your metered wastewater charges.

If my water company installs a meter, how will this affect my wastewater charges?

Your water company will provide us with the meter details and we'll base our charges on the readings provided.

We can't meter the water that returns to the sewer for treatment because not all the water you use returns to the sewer. We've assessed the typical percentage return as 92.5% and so we bill based on a 'standard return to sewer' of this amount.

This means that for every 100 cubic metres supplied, we will bill for 92.5 cubic metres.

Who should I contact if I've a problem with the meter of the meter readings look high?

Please contact Cholderton and District Water.

If there are any problems with the meter that require a change to your bill, we'll be notified automatically.

How do you charge if I cannot have a meter?

If it's not possible to meter your water supply, you will switch from paying unmetered charges to paying assessed charges. These are calculated in various ways, for example the number of bedrooms in your home, or on single occupancy.

Where a wastewater-only customer is placed on an assessed measured charge for water services, we'll also switch that customer to assessed wastewater charges.

In this situation, we use Cholderton and District Water's method of assessment to calculate our wastewater charges.

Each independent water company has its own method of calculating assessed measured charges and therefore our wastewater charges reflect those differences.

If the number of occupants in your property changes, please contact Cholderton and District Water, who'll inform us.

The table below shows our charges for 2020-21 for your area. 

Assessed charges

Number of occupants Charges for year
(not including Surface Water and drainage charge)
Charges for year
(including Surface Water and drainage charge)
1 £127.79 £159.42
2 £239.67 £271.30
3 £349.56 £381.19
4 £461.45 £493.08
5 £571.34 £602.97
6 £683.23 £714.86

Our metered and unmetered charges

Portsmouth Water

We share almost 300,000 customers with Portsmouth Water in the Portsmouth and Havant area.

The following information is designed to help customers who receive water supply charges from Portsmouth Water and wastewater charges from us.

Why do I receive bills from two water companies?

You receive two bills because the water and wastewater services to your property are supplied by two different companies, Portsmouth Water for water services and Southern Water for wastewater services.

Portsmouth Water provides us with all the information we need to bill your metered wastewater charges.

If my water company installs a meter, how will this affect my wastewater charges?

Your water company will provide us with the meter details and we'll base our charges on the readings provided.  

We can't meter the water that returns to the sewer for treatment because not all the water you use returns to the sewer. We've assessed the typical percentage return as 92.5 per cent and so we bill based on a 'standard return to sewer' of this amount. 

This means that for every 100 cubic metres supplied, we will bill for 92.5 cubic metres. 

Who should I contact if I've a problem with the meter of the meter readings look high?

Please contact Portsmouth Water.

If there are any problems with the meter that require a change to your bill, we will be notified automatically.

How do you charge if I cannot have a meter?

If it's not possible to meter your water supply, you will switch from paying unmetered charges to paying assessed charges. These are calculated in various ways, for example the number of bedrooms in your home, or on single occupancy.

Where a wastewater-only customer is placed on an assessed measured charge for water services, we will also switch that customer to assessed wastewater charges. 

In this situation, we use Portsmouth Water's method of assessment to calculate our wastewater charges.

Each independent water company has its own method of calculating assessed measured charges and therefore our wastewater charges reflect those differences.

If the number of occupants in your property changes, please contact Portsmouth Water, who'll inform us.

The table below shows our charges for 2020-21 for your area.

Assessed charges

Rate Charges for year
(not including Surface Water Drainage charge)
Charges for year
(including Surface Water Drainage charge)
Rate 1 (one bedroom property with a single occupant) £117.80 £149.43
Rate 2 (all other properties) £189.72 £221.35

Our metered and unmetered charges

South East Water

We share over 500,000 customers with South East Water in parts of Hampshire, Kent and Sussex.

The following information is designed to help customers who receive water bills from South East Water.

Why do I receive one bill from South East Water if Southern Water provides my wastewater service?

 

Many of you told us getting a bill from South East Water for your household drinking water, and another one from Southern Water for your wastewater services was frustrating. So we teamed up with South East Water to launch 'One Bill' – a single bill from South East Water that also includes our charges too.

Designed to make things simpler for our shared customers, One Bill means you only need to contact one company – South East Water – to make payments for both of the services you receive.

If my water company installs a meter, how will this affect my wastewater charges?

Your water company will provide us with the meter details and we'll base our charges on the readings provided.  

We can't meter the water that returns to the sewer for treatment because not all the water you use returns to the sewer. We've assessed the typical percentage return as 92.5 per cent and so we bill based on a 'standard return to sewer' of this amount.

This means that for every 100 cubic metres supplied, we will bill for 92.5 cubic metres. 

Who should I contact if I've a problem with the meter of the meter readings look high?

Please contact South East Water. If there are any problems with the meter that require a change to your bill, South East Water will do this.

How do you charge if I cannot have a meter?

Each independent water company has its own method of calculating assessed measured charges and therefore our wastewater charges reflect those differences.

If you think you're eligible for the single occupier charge please contact South East Water.

The tables below show our 2020-21 charges for the East and West regions of South East Water.

Assessed charge​s – East region

Number of

occupants

Charges for year
(not including Surface Water Drainage charge)
Charges for year
(including Surface Water Drainage charge)
Reduced single occupier £86.39 £107.47
Single occupier £116.36 £137.44
1 £144.33 £165.41
2 £194.28 £215.36
3 £250.22 £271.30
4 £284.19 £305.27

 

Assessed charge​s – West region

Number of

occupants

Charges for year
(not including Surface Water Drainage charge)
Charges for year
(including Surface Water Drainage charge)
Reduced single occupier £88.39 £109.47
Single occupier £118.36 £139.44
1 £146.33 £167.41
2 £204.27 £225.35
3 £254.22 £275.30
4 £298.18 £319.26

Our metered and unmetered charges

Sutton and East Surrey

We share around 17,000 customers with Sutton & East Surrey Water in the Lingfield and Edenbridge area.

The following information is designed to help customers who receive water supply charges from Sutton and East Surrey Water and wastewater charges from us.

Why do I receive bills from two water companies?

You receive two bills because the water and wastewater services to your property are supplied by two different companies, Sutton and East Surrey Water for water services and Southern Water for wastewater services.

Sutton and East Surrey Water provides us with all the information we need to bill your metered wastewater charges.

If my water company installs a meter, how will this affect my wastewater charges?

Your water company will provide us with the meter details and we'll base our charges on the readings provided.

We can't meter the water that returns to the sewer for treatment because not all the water you use returns to the sewer. We've assessed the typical percentage return as 92.5 per cent and so we bill based on a 'standard return to sewer' of this amount. 

This means that for every 100 cubic metres supplied, we will bill for 92.5 cubic metres.

Who should I contact if I've a problem with the meter of the meter readings look high?

Please contact Sutton and East Surrey Water.

If there are any problems with the meter that require a change to your bill, we'll be notified automatically.

How do you charge if I cannot have a meter?

If it's not possible to meter your water supply, you will switch from paying unmetered charges to paying assessed charges. These are calculated in various ways, for example the number of bedrooms in your home, or on single occupancy.

Where a wastewater-only customer is placed on an assessed measured charge for water services, we'll also switch that customer to assessed wastewater charges. 

In this situation, we use Sutton and East Surrey Water's method of assessment to calculate our wastewater charges. 

Each independent water company has its own method of calculating assessed measured charges and therefore our wastewater charges reflect those differences.

If the number of occupants in your property changes, please contact Sutton and East Surrey Water, who'll inform us.

The table below shows our charges for 2020-21 for your area.

Assessed charges

Number of occupants Charges for year
(not including Surface Water Drainage charge)
Charges for year
(including Surface Water Drainage charge)
Single occupancy £123.79 £155.42
Multiple occupancy £171.74 £230.37

Our metered and unmetered charges

Thames Water

We share around 10,000 customers with Thames Water in the Dartford and Godalming areas.

The following information is designed to help customers who receive water supply charges from Thames Water and wastewater charges from us. 

Why do I receive bills from two water companies?

You receive two bills because the water and wastewater services to your property are supplied by two different companies, Thames Water for water services and Southern Water for wastewater services.

Thames Water provides us with all the information we need to bill your metered wastewater charges.

If my water company installs a meter, how will this affect my wastewater charges?

Your water company will provide us with the meter details and we'll base our charges on the readings provided by them.

We can't meter the water that returns to the sewer for treatment because not all the water you use returns to the sewer. We've assessed the typical percentage return as 92.5% and so we bill based on a 'standard return to sewer' of this amount.

This means that for every 100 cubic metres supplied, we will bill for 92.5 cubic metres. 

Who should I contact if I've a problem with the meter of the meter readings look high?

Please contact Thames Water.

If there are any problems with the meter that require a change to your bill, we'll be notified automatically.

How do you charge if I cannot have a meter?

If it's not possible to meter your water supply, you will switch from paying unmetered charges to paying assessed charges. These are calculated in various ways, for example the number of bedrooms in your home, or on single occupancy.

Where a wastewater-only customer is placed on an assessed measured charge for water services, we'll also switch that customer to assessed wastewater charges.

In this situation, we use Thames Water's method of assessment to calculate our wastewater charges. 

Each independent water company has its own method of calculating assessed measured charges and therefore our wastewater charges reflect those differences.

If you think you are eligible for the single occupier charge please contact Thames Water, who'll inform us.

The table below shows our charges for 2020-21 for your area.

Assessed charges

Number of bedrooms Charges for year
(not including Surface Water Drainage charge)
Charges for year
(including Surface Water Drainage charge)
Single occupier £171.74 £203.37
1 £203.71 £235.34
2 £217.70 £249.33
3 £245.67 £277.30
4 £267.65 £299.28
5+ £297.62 £329.25

Our metered and unmetered charges

Wessex Water

We share around 4,000 customers with Wessex Water in Ludgershall, near Andover.

The following information is designed to help customers who receive water supply charges from Wessex Water and wastewater charges from us.

Why do I receive bills from two water companies?

You receive two bills because the water and wastewater services to your property are supplied by two different companies, Wessex Water for water services and Southern Water for wastewater services.

Wessex Water provides us with all the information we need to bill your metered wastewater charges.

If my water company installs a meter, how will this affect my wastewater charges?

Your water company will provide us with the meter details and we'll base our charges on the readings provided by them.

We can't meter the water that returns to the sewer for treatment because not all the water you use returns to the sewer. We've assessed the typical percentage return as 92.5% and so we bill based on a 'standard return to sewer' of this amount.

This means that for every 100 cubic metres supplied, we will bill for 92.5 cubic metres.

Who should I contact if I've a problem with the meter of the meter readings look high?

Please contact Wessex Water.

If there are any problems with the meter that require a change to your bill, we'll be notified automatically.

How do you charge if I cannot have a meter?

If it's not possible to meter your water supply, you will switch from paying unmetered charges to paying assessed charges. These are calculated in various ways, for example the number of bedrooms in your home, or on single occupancy.

Where a wastewater-only customer is placed on an assessed measured charge for water services, we'll also switch that customer to assessed wastewater charges.

In this situation, we use Wessex Water's method of assessment to calculate our wastewater charges.

Each independent water company has its own method of calculating assessed measured charges and therefore our wastewater charges reflect those differences.

If the number of occupants in your property changes, please contact Wessex Water, who'll inform us.

The table below shows our charges for 2020-21 for your area.

Assessed charges

Number of occupants Charges for year
(not including Surface Water Drainage charge)
Charges for year
(including Surface Water Drainage charge)
1 £113.80 £145.43
2 £181.73 £213.36
3 £223.69 £255.32
4 £263.65 £295.28
5 £305.61 £337.24
6 £341.57 £373.20
7 £379.54 £411.17
8 £413.50 £445.13

Our metered and unmetered charges

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