Payment plan recalculation

The amount will be confirmed when your bill is sent out.

Sometimes, the payment will change depending on your consumption over the past year and how much water we expect you to use over the coming year.

For example, if you had been clearing debt from your account over the past year and your consumption remained the same, you might pay slightly less.


Change of circumstances

If your circumstances change, for example if someone moves in or out of your property, it’s important to let us know so we can adjust your payment scheme.

Tell us about any changes on 0330 030 0277 and we’ll discuss new payment scheme options with you.


Payment plan set up

If you’re not on a payment scheme but would like to help spread the cost of your water bill, we will be happy to set one up for you over the phone.

We will take payment over the phone for the water used since your last bill and then start a payment scheme from the next available date.

If you have a water meter, please take a reading before you call as we’ll need it to set up your payment scheme. It will allow us to calculate your payment scheme using the most up-to-date information about your consumption.

There are several ways you can pay your bill such as Direct Debit or Payment card. You can set up a Direct Debit by registering for 'My Account'.

If you’re having trouble paying your water bill, we want to help you as much as we can.


Overall drinking water quality

Target 2017–18: 100%
Achieved 2016–17: 99.96%

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